Item Eligibility 

All replacement/refund requests must be  made here (https://orderlookup.dangleit.com/) within 7 days of your order's delivery*. Since all items sold on www.DangleIt.com are custom made to order, Dangle It will only be able to issue either a replacement or up to a 50% refund for item(s) that meet one or more of the following qualifying reasons:

 

-Customer is dissatisfied with the photo quality of an item

-Customer is dissatisfied with the scent of an item (see 100% Scent Satisfaction)

-Item arrived damaged

-Item's packaging contains moisture

-Customer received incorrect order

-Order was shipped, but lost in transit

 

Replacement/Refund Process

All replacement/refund requests must be made here (https://orderlookup.dangleit.com/) within 7 days of your order's delivery*. A successful submission of a replacement/refund request must:

-Be made within 7 days of your order's delivery*

-Include item(s) that meet the above qualifying reasons

-Include a photo of the item(s) cut or torn in half (unless lost in transit)

-Include preferred solution method (Replacement/50% Refund)

-Include replacement order details, such as new photo or new scent

-Result in an submission receipt via email from support@dangleit.com

 

Decision

Dangle It usually takes about 1-3 business days to reach a decision on a replacement/refund request and reserves the right to deny a replacement/refund request. Once Dangle It has made a ruling, the customer will receive an email regarding the decision and will contain the next steps that Dangle It will take or the reason the request was rejected.

 

Order Edits

All order changes must be made here (https://orderlookup.dangleit.com/). Since all items sold on www.DangleIt.com are custom made to order, some actions will become unavailable as your order progresses through our system.

 

Cancelations

All order cancelations must be made here (https://orderlookup.dangleit.com/). Since all items sold on www.DangleIt.com are custom made to order, some actions will become unavailable as your order progresses through our system.

 

Policy

Our 100% Scent Satisfaction policy states, " If you are not completely satisfied with the scent you selected during checkout, contact us within 7 days of delivery via email at ScentSatisfaction@DangleIt.com and we will make it right."

 

Process

In order to "make it right," the customer must submit a replacement/refund request here (https://orderlookup.dangleit.com/) within 7 days of the order's delivery*. Since all items sold on www.DangleIt.com are custom made to order, Dangle It will only be able to issue either a replacement or up to a 50% refund for item(s) if a customer is not completely satisfied with the scent he/she selected during checkout.