Item Eligibility
All replacement/refund requests must be made here (https://orderlookup.dangleit.com/) within 7 days of your order's delivery*. Since all items sold on www.DangleIt.com are custom made to order, Dangle It will only be able to issue either a replacement or up to a 50% refund for item(s) that meet one or more of the following qualifying reasons:
-Customer is dissatisfied with the photo quality of an item
-Customer is dissatisfied with the scent of an item (see 100% Scent Satisfaction)
-Item arrived damaged
-Item's packaging contains moisture
-Customer received incorrect order
-Order was shipped, but lost in transit
Replacement/Refund Process
All replacement/refund requests must be made here (https://orderlookup.dangleit.com/) within 7 days of your order's delivery*. A successful submission of a replacement/refund request must:
-Be made within 7 days of your order's delivery*
-Include item(s) that meet the above qualifying reasons
-Include a photo of the item(s) cut or torn in half (unless lost in transit)
-Include preferred solution method (Replacement/50% Refund)
-Include replacement order details, such as new photo or new scent
-Result in an submission receipt via email from support@dangleit.com
Decision
Dangle It usually takes about 1-3 business days to reach a decision on a replacement/refund request and reserves the right to deny a replacement/refund request. Once Dangle It has made a ruling, the customer will receive an email regarding the decision and will contain the next steps that Dangle It will take or the reason the request was rejected.
