Store Policies
Return Policy
Return Process
All replacement/refund requests must be submitted via the “Request Replacement/Refund” section of our order portal (https://orderlookup.dangleit.com/).
Return Window
All replacement/refund requests must be submitted within 7 days of the order’s delivery date. Please note that “the order’s delivery date” is the date that the order is stated to be delivered, according to the order’s tracking link.
Requirements
Rather than sending your item(s) back to us, we require you to cut each item that you’d like replaced/refunded in half and provide a photo. A single photo showing that all items that you’d like replaced/refunded have been cut in half is must be provided in your request submission, in order for us to approve your replacement/refund request.
Exceptions (Order Lost In Transit)
If an order has not been delivered, according to its tracking link, and its tracking link has not shown any progress for more than 7 consecutive days, the order will be deemed “Lost In Transit” and the customer will be elligble to request Free Replacement of 100% Refund via our order portal (https://orderlookup.dangleit.com/).
Our Decision
Replacement/refund request typically take 3 business days to review. While this timeframe may vary, feel free to contact us, if your request has been pending for more than 3 business days. We encourage you to hang onto your items until you have received confirmation that your replacement/request has been approved.
Exclusions
Gift cards, scent samples, and/or orders that have a total order quantity of 25 units or more are final sale and are not eligible for a replacement/refund. Additionally, orders totaling $0.00, including replacement orders, are not eligible for a replacement/refund/
Replacements
If you select the “Replace Items(s)” option, and your request is approved, a replacement order will be created. When submitting your request, you’ll be able to change the scent, crop, and/or photo of your item(s) that make up your replacement order.
Refunds
If you select the “Refund Item(s)” option, and your request is approved, a full refund for each item selected to be refunded will be applied to your original payment method. Please note that shipping & handling fees are non-refundable, as these funds are used to purchase the shipping label for your order.
Tracking States Delivered, But Hasn’t Arrived
If your order’s tracking link states that the shipment was delivered, but it never arrived, sometimes carriers mark packages as delivered prematurely. We recommend allowing 48 hours for your package to appear, as it might just be delayed. If it still hasn't turned up after 48 hours, just contact us, and we'll take the next steps to help you track it down.
Order Arrived Missing Item(s)
Sometimes orders are shipped in separate packages. If that’s the case, the missing items should arrive within a couple of days of the original shipment. We recommend allowing 48 hours for your package to appear, as it might just be delayed. If it still hasn't turned up after 48 hours, just contact us, and we'll take the next steps to help you track it down.
Our Right of Refusal
Dangle It reserves the right to deny/reject any replacement/refund requests, even if all requirements are met.
Shipping Policy
Turnaround Time
Due to the extensive customized made-to-order nature of our items, the amount of time that an order takes to be shipped depends on our order volume at the time that an order is placed. With that being said, you can view the "Estimated Delivery Date" for orders placed today just above the "Add To Cart" button here (custom air fresheners) and here (wholesale orders).
Estimated Ship Date
After an order is placed, you'll be able to view your order's "Estimated Ship Date" via your order portal here. Please note that the date provided is simply an estimate, as it is against our policy to guarantee a ship date, due to the various factors that can impact turnaround time, due to the highly customized, made-to-order nature of our items.
Estimated Delivery Date
After an order is placed, you'll be able to view your order's "Estimated Delivery Date" via your order portal here. Please note that the date provided is simply an estimate, as it is against our policy to guarantee a delivery date, due to the various factors that can impact turnaround time, due to the highly customized, made-to-order nature of our items, as well as the shipping courier’s handing of shipments.
Shipping Methods
We currently offer the following shipping methods : USPS Ground Advantage and USPS Priority Mail. Please note that your shipping method selection simply affects the method in which your order is shipped and does not impact your order's turnaround time, as all orders are produced in the order that they are received and we do our best to ship all orders as soon as possible.
Shipping Costs
Shipping costs are calculated at checkout based on your shipping method selection, delivery address, and order weight. Free shipping may apply to US orders $35+.
International Shipping
We do not currently offer international shipping, but plan on offering it soon. Feel free to sign up for our email list at the bottom of our site to receive a notification when we begin offering international shipping.
Tracking Your Order
We will be sure to send you a shipping confirmation email with a tracking link, as soon as your order is shipped.
Address Accuracy
Please ensure that the shipping address you provide is correct. We are not responsible for packages sent to incorrect or incomplete addresses. If you notice an error with your address, please contact us immediately at support@dangleit.com, and we’ll do our best to make any necessary adjustments before shipping.
Cancelation Policy
Cancelation Window
In effort to reduce our orders' turnaround time as much as possible, our design team begins working on orders, soon after they are placed. While we do offer the ability to cancel your order, and receive a full refund, via our order portal, for a little bit after your order is placed, some sections/actions of our order portal become unavailable as your order reaches certain milestones in our system, due to the extensive customization of our items.
Cancelation Process
All order cancelations must be complete via our order portal here (https://orderlookup.dangleit.com/).
Privacy Policy
1. Information We Collect
When you visit our website, make a purchase, or engage with our services, we collect the following types of information: Personal Information: We collect personal details such as your name, email address, shipping address, billing address, phone number, and payment information when you make a purchase or contact us. Photos and Customization Information: As part of our custom air freshener service, you may upload photos, logos, or other custom artwork for personalization. These files are stored securely and used solely for fulfilling your order. By uploading content, you grant us permission to use it only for the purpose of fulfilling your order. Non-Personal Information: We collect non-personal details such as your IP address, browser type, and device information when you use our website. This helps us improve the website experience and ensure smooth functionality.
2. How We Use Your Information
We use the information we collect for the following purposes: To Process Orders: We use your personal and uploaded information to process and fulfill your orders. This includes shipping, billing, and customizing your air fresheners. To Communicate with You: We may send emails to confirm your order, provide shipping updates, respond to inquiries, or send marketing materials if you’ve opted in for newsletters or promotions. To Improve Our Services: Your non-personal information helps us analyze website traffic and improve functionality and design. Legal and Safety Purposes: If required by law, we may use your information to comply with legal obligations, resolve disputes, or enforce our agreements.
3. Sharing Your Information
We are committed to protecting your privacy. We do not sell, rent, or trade your personal information. However, we may share your information in the following ways: With Service Providers: We share your information with third-party service providers (such as payment processors, shipping carriers, and email platforms) to help us fulfill orders and provide our services. These providers are required to safeguard your data. Legal Requirements: If required by law, we may disclose your information in response to legal processes, such as subpoenas, or to protect our rights and comply with regulatory obligations. Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity. You will be notified if this occurs.
4. Photos and Uploaded Content
Usage: Any photos or custom artwork you upload as part of your order are used exclusively for creating your custom air fresheners. We do not share your photos with third parties unless required for legal reasons or by third-party service providers (such as printing partners) involved in fulfilling your order. Storage: We store your uploaded files securely and retain them only as long as necessary for processing your order. Once your order is completed, we may delete your photos unless you have provided explicit consent to retain them for future use.
5. Data Security
We take reasonable precautions to protect your personal information, including the use of encryption and secure servers. However, no method of online transmission or storage is completely secure, and we cannot guarantee 100% protection. We encourage you to use strong passwords and protect your account information.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and improve website functionality. You can control cookie settings through your browser, but disabling cookies may limit certain website features.
7. Your Rights and Choices
You have the right to access, correct, or delete the personal information we hold about you. If you wish to review or update your personal information or have any concerns about the photos you have uploaded, please contact us at support@dangleit.com. Opt-Out of Marketing Communications: You can unsubscribe from our email list at any time by clicking the "unsubscribe" link at the bottom of our promotional emails.
8. Shopify and Payment Processing
Since our website is hosted on Shopify, your data may also be processed according to Shopify's privacy practices. Shopify provides a secure, PCI-compliant platform for processing payments and ensuring that your sensitive payment information is protected. For more details, you can view Shopify’s privacy policy here: Shopify Privacy Policy.
9. International Data Transfers
If you are located outside of the United States, please note that your data may be transferred to and stored in servers located in the United States. By using our services, you consent to this transfer.
10. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please reach out to us at: support@dangleit.com
Terms of Service
1. General Terms
These Terms of Service apply to all users of the Dangle It Custom Air Fresheners website, including browsers, customers, and vendors. By accessing or using our website, you agree to comply with these Terms and to be bound by all applicable laws and regulations. If you do not agree to these terms, please do not use our services. We reserve the right to update or change these Terms of Service at any time.
2. Custom Air Freshener Orders
By placing an order for a custom air freshener, you confirm that you are providing accurate and appropriate images, artwork, and text for personalization. When you upload photos or other images for customization, you confirm that you have the rights to use these materials. You grant Dangle It Custom Air Fresheners the right to use these images solely for the purpose of fulfilling your order. You agree not to upload or submit content that is obscene, offensive, infringing upon any third-party rights, or otherwise unlawful. Dangle It Custom Air Fresheners reserves the right to refuse any content that does not comply with our standards.
3. Pricing and Paymentsh4>
All prices listed on the website are in USD and are subject to change without notice. We reserve the right to modify prices at any time due to market conditions, supplier changes, or other reasons. Payments must be made at the time of order through Shopify Payments, our secure payment processor. You agree to provide accurate and complete payment information when making a purchase.
4. Shipping and Delivery
Due to the extensive customized made-to-order nature of our items, the amount of time that an order takes to be shipped depends on our order volume at the time that an order is placed. With that being said, you can view the "Estimated Delivery Date" for orders placed today just above the "Add To Cart" button here (custom air fresheners) and here (wholesale orders). After an order is placed, you'll be able to view your order's "Estimated Delivery Date" via your order portal here. Please note that the date provided is simply an estimate, as it is against our policy to guarantee a delivery date, due to the various factors that can impact turnaround time, due to the highly customized, made-to-order nature of our items, as well as the shipping courier’s handing of shipments.
5. Cancellations and Changes
In effort to reduce our orders' turnaround time as much as possible, our design team begins working on orders, soon after they are placed. While we do offer the ability to cancel your order, and receive a full refund, via our order portal, for a little bit after your order is placed, some sections/actions of our order portal become unavailable as your order reaches certain milestones in our system, due to the extensive customization of our items.
6. Returns and Exchanges
All replacement/refund requests must be submitted via the “Request Replacement/Refund” section of our order portal (https://orderlookup.dangleit.com/). All replacement/refund requests must be submitted within 7 days of the order’s delivery date. Please note that “the order’s delivery date” is the date that the order is stated to be delivered, according to the order’s tracking link. Rather than sending your item(s) back to us, we require you to cut each item that you’d like replaced/refunded in half and provide a photo. A single photo showing that all items that you’d like replaced/refunded have been cut in half is must be provided in your request submission, in order for us to approve your replacement/refund request. Please refer to our Return Policy for further details.
7. Privacy and Security
We collect personal information (e.g., name, shipping address, email) to fulfill your orders and communicate with you. We also collect information such as photos you upload for custom orders. Your payment information is processed securely by Shopify Payments. We use reasonable security measures to protect your information. However, no method of online transmission is completely secure, and we encourage you to protect your personal account details. Please refer to our Privacy Policy for further details on how your data is handled.
8. Intellectual Property
All content on the Dangle It Custom Air Fresheners website, including text, graphics, logos, images, and software, is owned by or licensed to Dangle It Custom Air Fresheners and is protected by copyright laws. You may not use, copy, reproduce, or distribute any content without our express written consent.
9. Limitation of Liability
Dangle It Custom Air Fresheners will not be liable for any direct, indirect, incidental, or consequential damages that arise from the use of our products or services, including but not limited to damages resulting from delays, loss of use, or personal injury. We are not responsible for any issues arising from the misuse of our products or any harm caused by custom content provided by customers.
10. Indemnification
You agree to indemnify and hold harmless Dangle It Custom Air Fresheners, its affiliates, employees, and service providers from any claims, damages, losses, liabilities, and costs arising from your use of our website or violation of these Terms of Service.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the state where our business is registered, without regard to its conflict of law principles. Any disputes will be resolved in the appropriate courts located in the jurisdiction where our business operates.
12. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at: support@dangleit.com
Cookies
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They help websites remember your actions and preferences, such as your login information, language settings, or items in your shopping cart. Cookies can also help websites function more efficiently by remembering your preferences for future visits.
2. How We Use Cookies
We use cookies to enhance your browsing experience and to analyze website traffic. Cookies allow us to remember your preferences, track usage patterns, and improve our advertising efforts. Additionally, we use cookies to help us monitor and optimize our marketing strategies. Specifically, we use cookies to track the performance of our ads and tailor content that is more relevant to you, improving the user experience.
3. Types of Cookies We Use
Essential Cookies: These are necessary for the functionality of the website, such as enabling you to add products to your cart or log in to your account. without These Cookies, some features of the website may not function properly. Performance Cookies: These Cookies collect Information on how visitors use the website, such as which pages are visited most often, and whether users encounter error messages. This data is used to improve the overall Performance and functionality of the site. Advertising Cookies: We use Meta Pixel and TikTok Pixel to deliver targeted advertisements. These cookies track user interactions with our site and help us create more relevant, personalized ads based on your behavior. For example, if you view a product, you may later see ads related to that product on social media platforms like Facebook or TikTok.
4. Third-Party Cookies/h4>
We use third-party services, including Meta (Facebook) and TikTok, to help us track ad performance and deliver personalized advertisements to users. These services may also use cookies to track your behavior across different websites and deliver tailored ads based on your interests. For more information on how these third-party services use cookies, please refer to their respective privacy policies: Meta Privacy Policy and TikTok Privacy Policy.
5. Managing Cookies
You have the ability to control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that if you disable certain cookies, some features of the website may not function as intended. If you prefer not to receive targeted ads, you can also adjust your ad preferences directly with Meta or TikTok through their settings.
6. Consent
By using our website, you consent to the use of cookies as described in this policy. If you do not wish to accept cookies, you may modify your browser settings or avoid using certain features of the site.